At Cinema Intelligence we live and breathe Cinemas. As one of the world-leading software companies in the cinema industry, we want others who value the movie-going experience to join us as we redefine the cinema landscape.

We are looking for smart, enthusiastic team players, brave and entrepreneurial individuals to join our team.

We offer generous benefits and care about cultivating careers. While we grow as a company, you’ll grow too.

Please review open positions below and email your resume to careers@cinemaintelligence.com. Our HR team will be in touch if we feel you are a good fit for the role.

 

Web Developer

We are looking for a highly motivated and passionate web developer who loves to craft elegant and well-organized code and who considers quality a crucial part of the development process.

We have a sophisticated software and we need clever, fast thinking problem solvers who get a buzz from making sense of complexity and achieving results in good time.

Location: Timisoara/Bucharest

Requirements:

  • Angular / AngularJS
  • JavaScript
  • TypeScript
  • HTML
  • CSS, Bootstrap
  • jQuery
  • CommonJS, RequireJS
  • Unit Testing

The following would be a big plus:

  • WebPack
  • ASP.NET technologies (MVC, WebAPI, WebForms), REST
  • Swagger
  • Different patterns like MVC, MVPC, MVVM, experience is a plus;
  • Cloud-based environments (Azure / AWS)
  • Well organized and articulate; must be able to prioritize and execute effectively in a fast-paced environment
  • Positive and proactive attitude
  • Fast-learner, motivated, team player
  • Good verbal and written communication skills in English

 

DevOps Engineer

We are looking for a DevOps Engineer with good knowledge in building and maintaining tools for deployment, monitoring and operations and ability to automate deployment of new applications as well as changes to applications across managed environments, considering all these aspects very important in the Product Development Process.

Location: Timisoara/Bucharest

Requirements:

  • Ability to script is a must (PowerShell)
  • Ability to use and optimize a wide variety of open source technologies and cloud-based environments (Azure)
  • Good experience with MS SQL Server (administering and querying)
  • Experience with systems and best practices in IT operations as an always-up, always-available service
  • Knowledge of Application Performance Monitoring/Management Principles
  • Load balancing: building and configuring LB’s on Azure
  • Manage and maintain different environments (Production/QA/Demo/Stage/Development)
  • Networking skills; VPN; Subnetting; Routing
  • Experience with REST protocol
  • Experience with CD / CI tools
  • Writing operational documentation and keeping it up to date
  •  Troubleshooting system and network problems and diagnosing and solving software faults on cloud environments
  • Good verbal and written communication skills in English.

The following would be a big plus:

  • Elasticsearch; Azure Application Insights
  • MongoDb
  • Experience with VSTS
  • Ability to stress test and performance monitor our applications using different tools (JMeter);

 

Quality Assurance Engineer

We are looking for a highly motivated and passionate QA Engineer to join our growing team. By testing a complex application you will play a key part in the development of a global product that predicts the success or the failure of all upcoming movie blockbusters and that decides the daily movie schedule of major cinemas in the world.

Location: Timisoara/Bucharest

Requirements:

  • Experience in a similar role as a Software Engineer in Test, QA Engineer, Automation Engineer, Software Developer in Test, Test Engineer etc.
  • Experience in automated testing (using tools like Selenium Webdriver, Microsoft Visual Studio, JMeter)
  • University Degree – Computer Science or related preferred
  • Implement test strategies and test cases using relevant testing methods to validate products and solutions in order to meet fit-for-purpose requirements;
  • Perform creative exploratory testing of new features;
  • Participation in all testing dimensions – user acceptance, performance testing, functional, regression and black box testing – as required;
  • Provide critical feedback to both software engineers and product manager to improve new features and capabilities within the product;
  • Develop automated acceptance test suites and tools to expand our testing framework;
  • Continually work to incorporate automated tests into our deployment process;
  • Database testing: writing SQL queries to verify the data on the backend system
  • Review technical and user documentation;
  • Provide technical guidance and expertise to team members and clients;
  • Evaluate and ensure the software quality;

The following would be a big plus:

  • Knowledge of web application technologies such as c# or other OOP language
  • Experience with Agile/Scrum methodologies;
  • A love for problem-solving, independent research and a passion for staying up-to-date with the latest best practices and automation trends;
  • Pride in your work and a strong sense of responsibility;
  • Excellent communication skills and a healthy desire for collaboration;
  • Well organized and articulate; must be able to prioritize and execute effectively in a fast-paced environment
  • Positive and proactive attitude
  • Fast-learner, motivated, team player
  • Good verbal and written communication skills in English;

 

Customer Support Specialist

Customer Support at Cinema Intelligence is different. You will not be just an agent who is trying to empty queue of the customers’ questions asap. Our staff are responsible and empowered to make our customers happy. Usually, it means tapping a broad range of resources, whether that’s making sure your customer has the right software and server’s setting or working directly with developers to troubleshoot a case. You’ll have what you need to get the job done.

This is a real problem-solving job. You’ll have an incredible amount of autonomy in determining how best to contribute your talents and skills to Cinema Intelligence.  And we work with the latest technology and tools: Net, cloud applications, Microsoft Azure, Power BI, Intercom and much more.

The other side of support is working with the product development team. Product managers and developers need to know what customers are saying, and it will be your job to share that with them as effectively as possible. This is no small task. We don’t want people to just use Cinema Intelligence, we want them to love it. Support Team top priority is to transform our users into our super-fans and delegates.

Location: Timisoara

Responsibilities:

  • Respond to and resolve complex client issues as a 2nd line support through incident recognition, research and isolation, resolution, escalation and follow up
  • Take technical responsibility for new customer implementations
  • Configure and maintain clients’ hosting infrastructure in Microsoft Azure
  • Be the main technical contact for US support team
  • Relaying insights from clients on to our product team
  • Crafting documentation and other support materials that empower users to serve themselves
  • Perform software acceptance testing to ensure it meets client’s requirements
  • Ensure positive client’s experience through high-quality service and communication

Requirements:

  • Minimum 3 years experience as customer support analyst, support engineer, sysadmin or similar positions
  • Bachelor’s degree in computer science
  • Experience working with complex software solutions
  • Experience in software incidents detection, investigation, and fixing
  • Strong analytical skills
  • Proven customer-oriented culture
  • The ability to communicate clearly and positively through written and spoken English
  • Experience with Microsoft Azure, server-side configuration, IIS, SQL Server, MongoDB and query languages
  • Well organized and articulate; must be able to prioritize and execute effectively in a fast-paced (and sometimes stressful) environment
  • Positive and proactive attitude
  • Fast-learner, motivated, team player
  • Passionate about the movies

 

Technical Customer Success Manager

If you love movies and tech and if you are someone who understands the value of customer satisfaction and loyalty, this position is for you. Your goal will be to drive adoption of our software and help customers reach the full potential of our solutions so that our software becomes an irreplaceable part of their business processes.

As a Technical Customer Success Manager, you will not only be responsible for the onboarding of our customers but will also focus on building relationships as well as providing coaching and training for our software to optimize maximum usage.

Location: Amsterdam

Requirements:

  • Onboard, train, and support for customers during product launch.
  • Continuous improvement of the customer service experience
  • Build relationships and retention of clients
  • Education of Cinema Intelligence’s clients on products and the building of product awareness
  • Advice and coaching to help implement necessary business process changes and to increase benefits in to maximize ROI
  • Monitoring usage of product use and proactive contact with customers to help clients further understand all uses of the product
  • Discovering new business opportunities and possibly upselling services to existing customers
  • Coordination with the Cinema Intelligence Sales Team, Support Team, and Product Management department to maximize synergy across all departments
  • Advocating the customer in order to act as a liaison with other departments to share client feedback on the product and service
  • University degree-qualified, technical curriculum preferably
  • Experience in client facing roles, commercial discussions, requirement analysis, complex software implementation projects
  • Experience and knowledge of the cinema exhibition industry and practice is an advantage
  • Customer- and service-oriented
  • True listener, understanding the needs of our customers and able to provide solutions

The following would be a big plus:

  • Strong analytical skills
  • Exceptional verbal and written communication skills in English and preferably one other language
  • Self-starter: must possess the ability to manage day-to-day work with minimal supervision
  • Well organized and articulate; must be able to prioritize and execute effectively in a fast-paced (and sometimes stressful) environment
  • Positive and proactive attitude
  • Willingness to travel if needed

 

Customer Success Manager

Location: Los Angeles, CA

We are looking for a highly motivated and passionate Customer Success Manager to join our U.S. team located in Los Angeles. If you love movies and tech and if you are someone who understands the value of customer satisfaction and loyalty, this position is for you. Your goal will be to drive adoption of our software and help customers reach the full potential of our solutions so that our software becomes an irreplaceable part of their business processes.  As a Customer Success Manager, you will not only be responsible for the onboarding of our customers but will also focus on building relationships as well as providing coaching and training for our software to optimize maximum usage. This position will report to Stanislava Jovanovic, Customer Success Director, based in Amsterdam, The Netherlands.

Responsibilities:

  • Onboarding, training, and support for customers during product launch.
  • Continuous improvement of the customer service experience
  • Relationship building and retention of clients
  • Education of Cinema Intelligence’s clients on products and the building of product awareness
  • Advice and coaching to help implement necessary business process changes and to increase benefits in to maximize ROI
  • Monitoring usage of product use and proactive contact with customers to help clients further understand all uses of the product
  • Discovering new business opportunities and possibly upselling services to existing customers
  • Coordination with the Cinema Intelligence Sales Team, Support Team, and Product Management department to maximize synergy across all departments
  • Advocating the customer in order to act as a liaison with other departments to share client feedback on the product and service
  • Support the team in Europe by handling client’s product related questions and configuration requests; and responding to and resolving simple client issues through incident recognition, research and isolation, resolution, escalation and follow up.

Requirements:

  • Bachelor Degree – technical field preferred
  • Experience in client facing roles, commercial discussions, requirement analysis, complex software implementation projects
  • Customer and service oriented
  • Exceptional verbal and written communication skills
  • Fluency in another language (other than English) is preferred
  • Experience and knowledge of the cinema exhibition industry and practice is desired
  • Self-starter with the ability to manage daily work with minimal supervision
  • Well organized and articulate; must be able to prioritize and execute effectively in a fast-paced, rigorous environment
  • Positive and proactive attitude
  • Willingness to travel domestic and international if needed